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Product: Webex Support · Platform: Windows Desktop · Release: WBS33, WBS39, WBS Install the downloaded Agent EXE file in the client machine. If you want to install agents silently in the client machine, please add “/silent” argument after. Download and install RemotePC™ HelpDesk on your PCs and Macs. Provide secure on-demand remote support using HelpDesk.


Adding a Remote PC


A direct connection is possible when the Host is in direct visibility to the Viewer, i. This connection type does not require any intermediary relay servers in-between Viewer and Host and is by definition the fastest way to access a remote Host. Related links: Getting Started.

Agent is a module for spontaneous remote support. Agent can be run on the remote computer by a standard Windows user without admin privileges. During a remote session a UAC prompt may show up, if elevated privileges are required to run or install certain programs. If Agent is run as a standard non-admin user on the remote computer, the tech will not be able to control the UAC window.

Toggle navigation. Learn more about direct connection Table of Contents. About Agent Agent is a module for spontaneous remote support. Agent facts Agent runs as an application under the current Windows user. No installation and administrative rights are required.

Agent can accept direct connections and Internet-ID connections. You can use your own logo and welcome text in the Agent window. See the customization example. A remote session is active for as long as Agent is running. Once the Agent window is closed, the session is terminated.

You can restart Agent as an administrator. Handling UAC prompts During a remote session a UAC prompt may show up, if elevated privileges are required to run or install certain programs. Possible solutions: Have the remote user click on the UAC prompt buttons. Have the remote user run the Agent as administrator. Use Restart Agent to restart Agent with admin privileges. This website uses cookies to improve user experience.

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Download remote pc agent.Download Remote Desktop Apps for Windows, Mac and Mobile Platforms


Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. With Microsoft Remote Desktop clients, you can connect to Remote Desktop Services from Windows Server and remote PCs, and use and control desktops and apps that your admin has made available to you. There are clients available for many different types of devices on different platforms and form factors, such as desktops and laptops, tablets, smartphones, and through a web browser.

Using your web browser on desktops and laptops, you can connect without having to download and install any software. Some features are only available with certain clients, so it’s important to check Compare the features of the Remote Desktop clients to understand the differences when connecting to Remote Desktop Services or remote PCs. Here’s a list of the Remote Desktop client apps and our documentation for connecting to Remote Desktop Services or remote PCs, where you can find download links, what’s new, and learn how to install and use each client.

Before you can connect to your remote PC, you’ll need to enable Remote Desktop on it. Skip to main content. This browser is no longer supported.

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